Privacy Policy

Introduction

BookFlow Inc. ("BookFlow," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Service"). Please read this policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Data Collection

We collect information you provide directly to us when you create an account, make a booking, or interact with our Service. This includes:

• Account Information: Name, email address, phone number, password, and profile photo when you register for an account.
• Business Information: For barbers and shop owners, we collect business name, address, operating hours, service descriptions, and pricing.
• Booking Information: Appointment details, service preferences, scheduling history, and notes associated with bookings.
• Payment Information: Payment card details, billing address, and transaction history. Payment card information is processed securely through our third-party payment processor and is not stored on our servers.
• Communications: Messages, reviews, and feedback you send through the Service.
• Device and Usage Data: IP address, browser type, operating system, device identifiers, pages visited, features used, and timestamps of interactions.
• Location Data: With your consent, approximate location to help you find nearby barbers and barbershops.

Use of Information

We use the information we collect to:

• Provide, maintain, and improve the Service, including processing bookings and payments.
• Create and manage your account, authenticate your identity, and provide customer support.
• Send you appointment reminders, confirmations, and service-related notifications.
• Personalize your experience, such as recommending barbers or services based on your preferences.
• Analyze usage patterns and trends to improve the Service and develop new features.
• Communicate with you about promotions, updates, and marketing materials (with your consent where required by law).
• Detect, prevent, and address fraud, security issues, and technical problems.
• Comply with legal obligations and enforce our Terms of Service.

Data Sharing

We may share your information in the following circumstances:

• Between Users: When you book an appointment, your name, contact information, and booking details are shared with the barber or shop. Similarly, barber profiles and availability are visible to clients.
• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, email delivery, hosting, and analytics.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Protection of Rights: We may share information to protect the rights, property, or safety of BookFlow Inc., our users, or the public.
• With Your Consent: We may share information for any other purpose with your explicit consent.

We do not sell your personal information to third parties for their marketing purposes.

Data Security

BookFlow Inc. implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols.
• Encryption of sensitive data at rest.
• Regular security assessments and vulnerability testing.
• Access controls limiting employee access to personal information on a need-to-know basis.
• Secure payment processing through PCI DSS-compliant third-party processors.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-Out: Opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your notification preferences in your account settings.
• Restriction: Request that we restrict processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us at privacy@bookflow.com. We will respond to your request within 30 days.

Cookies and Tracking

We use cookies and similar tracking technologies to collect usage data and improve the Service. You can control cookie preferences through your browser settings. The types of cookies we use include:

• Essential Cookies: Required for the Service to function properly, such as maintaining your session.
• Analytics Cookies: Help us understand how users interact with the Service.
• Preference Cookies: Remember your settings and preferences.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain certain information as required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes. When your information is no longer needed, we will securely delete or anonymize it.

Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on the Service and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: