Support

Help & resources.

Everything you need to get set up, stay booked, and get a straight answer from a person when you need one.

Have a question or need a hand? Email support and a person on the team will get back to you.

Guides and tips live on the blog for now, alongside the pricing page's FAQ. A dedicated help center is on the way.

Stories, tips and advice from barbers and shop owners on growing the craft and the business.

Why we built BookFlow, what we stand for, and exactly what's in the box today.

Quick answers

Do my clients need an account?

No. They pick a service and a time, leave a name, email and phone, and get a confirmation with a link to reschedule or cancel.

What counts as a chair?

A chair is one staff member with their own schedule. Solo is you; Shop is you plus up to nine more.

Can I switch plans?

Yes — move from Solo to Shop the day you hire, and back down if you go solo again.

Do you take a cut of bookings?

No. One flat monthly price, no per-booking fees.

How do clients change an appointment?

Every confirmation email has a manage link. They open it to reschedule or cancel; your schedule updates on the spot.

Email us. Real questions get real answers from the people who build the product.